ONLINE PROGRAMS

  • If a monthly subscription is purchased, all clients must cancel prior to their next billing cycle. A strict no-refund policy is enforced as per the checkout language prior to completing the purchase and the agreed upon Terms and Conditions for online services.

    If a single-sell program is purchased, a strict no-refund policy is enforced as per the checkout language prior to completing the purchase and the agreed upon Terms and Conditions for online services.

  • No, as this is a subscription-based program you will lose access to the platform entirely. You’ll only have access for as long as you remain a member unless you’ve purchased the Lifetime option. However, you may reach out to support@exercise.com to request that they release the months you previously purchased when you have re-joined *If within 3 months of cancellation*.

  • You can cancel the program at any time, just make sure to cancel before your next billing cycle. Doing so will lose access to the platform entirely. Because it is subscription-based program, you will only have access for as long as you remain a member unless you’ve purchased the Lifetime option.

Can I buy more VPA sessions?

Can our Accountability Calls be back-to-back (to extend the length/frequency)?

How many VPA sessions can I have per month?

We recommend having at least 1-2 VPA sessions per month, but with the Elite Package, can be up to 4. With the Advanced Performance Plan, you have a maximum of 2 sessions per month. If you choose to have 2 that month, they will be bi weekly. If you choose to have only 1, it will be every 4 weeks. This is to ensure you have enough time to implement the training given in the Guide from each VPA session. Each month you can choose, but it is not set in stone. Just make sure you have enough time until the next one. If you’re on the Elite Performance Package, your sessions are weekly, but can be less. The most important thing to remember when we book these is to provide your video at least 48 hours in advance, preferably earlier. This allows us enough time to analyze your film thoroughly.

What if I don't have any videos of me playing?

It’s okay. If you don’t have game film, we give you specific exercises and drills to assess your movements, technique, strengths and weaknesses. Ideally it would be good to eventually get in a game and record it, but if that’s not an option, we do the next best thing.

I have game film, but it’s from a long time ago. Is this okay?

What we ask athletes for is their most recent game. This can date back however many months but ideally no longer than a year.

Do my sessions expire?

Can I schedule sessions myself?

Can I reschedule my session?

Have another question?